goRide Exchanges and Returns

Phone: 021 025 15576, 0800 443377.

Email: hello@goride.co.nz

goRide wants your online shopping experience to be easy and successful.  We understand that when you buy online there can be some challenges making sure you get the right size, colour and style you want.

Therefore you may return the items bought online within 30 days of purchase for a refund or exchange.  Items must be in their original condition. Please allow 5 to 7 working days for your refund to be processed.

How to Return or Exchange

Exchanges and Returns for all items that are sized. 

All Riding Clothing – goUnders – Padded Bike Underwear, 3/4 Pants,  Riding Tops, Gloves, Jackets, Pants, as well as Helmets and Protective Padding can be exchanged for another size at no additional charge (limit one free exchange per purchase).

If you would prefer a refund then there is a charge for the cost of the return (to cover the courier and processing fee) of $8.00 for clothing & protective padding and $10.00 for helmets.  Therefore your refund will be the original price you paid for the item minus the cost to return the item.  The refund will be made using the original payment method.

Exchange & Returns Process:

Please contact goRide via email, hello@goRide.co.nz,  include your order number and the word EXCHANGE or RETURN in the subject line and we will send a prepaid courier label back to you via email with instructions for contacting the courier. Please include the completed returns slip (you receive this slip with your original purchase) with your item.

Refund and exchanges for Bike Saddles (Seats)

goRide it and if it is not supporting you to SMILE then Return it.  This means you have time to use your saddle on your bike to make sure it is the right saddle solution for you.  If you contact us within 30 days you can return a saddle that is not working for you.  You will need to keep all packaging & have made the effort to protect the saddle while it is in your care for this trial period. 

Exchange & Returns Process

Please contact goRide via email, hello@goRide.co.nz,  include your order number and the word EXCHANGE or RETURN in the subject line and we will send a prepaid courier label back to you via email with instructions for contacting the courier. Please include the completed returns slip (you receive this slip with your original purchase) with your item.

If exchanging for another saddle there is no additional charge (limit one free exchange per purchase). If you would prefer a refund then there is a charge of $10.00 for the return.  Therefore your refund will be the original price you paid for the item minus the cost to return.  The refund is made using the original payment method.

Refunds and Exchanges for all other items purchased through goRide.

You are responsible for the cost to return all other items.  Please make sure the item is in original condition, packaged & protected well.  The return address is

• goRide Ltd.  56 Stanley Crescent Beachville Nelson 7010.

Any exchanges will be sent back to you free of charge. If you would prefer a refund then there is a charge of $5.00 for the processing of the refund.  Therefore your refund will be the original price you paid for the item minus the processing fee.  The refund will be made using the original payment method.

Faulty Goods

At goRide we do our best to deliver the perfect riding product to you everytime you make a purchase from us. If, on the rare occasion, this does not occur we are very sorry.  Please contact goRide to let us know.  If available you can request a replacement, or receive a full refund for the product.

In accordance with the Consumer Guarantees Act and Fair Trading Act -you must check over your riding product carefully when it first arrives and you must have taken reasonable care of your product and used it for the purpose it was intended.  

We believe our garments and goods should last the distance so it you are disappointed in anyway about how they have performed please talk to us.  Call 0800 443377 or email hello@goRide.co.nz

If you have any further questions regarding our returns system please contact the goRide team on 021 025 15576, 0800 443377 or email hello@goRide.co.nz