goRide currently only delivers to New Zealand addresses.
goRide has tried to keep things simple and make purchasing from us an easy decision. It doesn’t matter where you live in New Zealand, the cost of your delivery is based on the size of your purchased item.
Small item delivery : $6.00
Medium Item Delivery: $8.00
Large item delivery: $15.00
Oversize item: $25.00
You can buy as many items as you like and you will only pay for the largest item. Except if you are buying multiple large or oversize items. Then there is a per item charge.
The total cost of your delivery will be shown at both the cart and checkout pages.
If you have any specific delivery instructions please let us know in the notes on the checkout page which can be found under the ‘Ship to a different address’ column.
You are responsible for ensuring all information provided for delivery is accurate and complete (including any business name if shipping to a work address) so that goRide can efficiently and accurately fulfil the order. We do not take responsibility for any orders that you do not receive due to incorrect delivery information provided by you.
Time of delivery
We all like our parcels to arrive quickly! You have purchased it, now you want it! At goRide we understand. Where possible will have your items on the way to you at the latest the day following your order. With the exception of all weekend orders which will be couriered on the next working day (Monday). You can expect your item to arrive in 3-5 working days from the time of order.
If you have any specific needs then give us a call on 0800 443377 and we will work with you to meet your needs.
Tracking your order
You can track your order using the tracking number emailed to you or if you have any concerns then please get in touch and we can help track your order.
Damage to purchased item
Damage or loss in transit is rare however if it happens can you please keep the item and the packaging and contact us to let us know the problem at 0800 443377.
Also, if your goods have not arrived within the stated timeframe, we want to know about it.
Out of Stock
goRide works hard to keep our site’s product availability updated however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order we will give you a refund immediately; if it is an item we can re-order we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
Returns and Exchanges
You may return the items bought online within 30 days of purchase for a refund or exchange. Items must be in their original condition. Please allow 5 to 7 working days for your refund to be processed. To support you to get the right size and feel good in your purchase all exchanges are free for all sized items. Returns have a processing and courier fee. Please see our returns and exchange page for more information.