goRide Returns

021 025 15576, 0800 443377  or hello@goride-debugclone.mystagingwebsite.com

goRide wants your online shopping experience to be easy and successful.  We understand that when you buy online there can be some challenges making sure you get the right size, colour and style you want..

Therefore you may return the items bought online within 30 days of purchase for a refund or exchange.  Items must be in there original condition. Please allow 5 to 7 working days for your refund to be processed.

How to Return or Exchange

Refund and Exchanges for all items that are (sized)  All Riding Clothing – goUnders, 3/4 Pants  Riding Tops, Gloves, Jackets, Pants,  as well as Helmets and Protective Padding all come with a return courier slip. If exchanging these items for another size there is no additional chargeIf you would prefer a refund then there is a charge for the cost of the return of $3.00 for clothing & protective padding and $5.00 for helmets.  Therefore your refund will be the original price you paid for the item minus the cost to return the item using the original payment method.

Returns Process

  • Please place your item back into its original packaging (or similar sized package)
  • Please take care to protect the garment/good when sending it back to us (include all labels)
  • Complete the return slip provided and place within your package
  • Attach the return courier slip to the package
  • Phone Courierpost 0800268743
  • Follow the voice messaging and arrange a pick up
  • Provide the address for the courier to collect

 

Refund and exchanges for Bike Saddles (Seats)  – Terry’s saddles – goRide it and if it is not supporting you to SMILE then Return it.  This means you have time to use your saddle on your bike to make sure it is the right saddle solution for you.  If you contact us within 30 days you can return a saddle that is not working for you.  You will need to keep all packaging & have made the effort to protect the saddle while it is in your care for this trial period. Your saddle will come with a return courier slip.

  • Please place your item back into its original packaging (or similar sized package)
  • Please take care to protect the garment/good when posting it back to us (include all labels)
  • Complete the return slip provided and place within your package
  • Attach the return courier slip to the package
  • Phone Courierpost 0800268743
  • Follow the voice messaging and arrange a pick up
  • Provide the address for the courier to collect

If exchanging for another saddle there is no additional charge. If you would prefer a refund then there is a charge of $5.00 for the return.  Therefore your refund will be the original price you paid for the item minus the cost to return ($5.00) using the original payment method.

Refunds and Exchanges for all other items purchased through goRide must be returned by you to:

  • goRide Ltd.  3 King St. Nelson 7010

Any exchanges will be sent to you free of charge. If you would prefer a refund you will be refunded in full using the original payment method.

Faulty Goods

At goRide we do our best to deliver the perfect riding product to you everytime you make a purchase from us. If, on the rare occasion, this does not occur we are very sorry.  Please contact goRide on 0800 443377 or e-mail hello@goRide.co.nz to let us know.  We will pay for all postage by sending out a post bag for you to return the product to us in. If available you can request a replacement or receive a full refund for the product.

In accordance with the Consumer Guarantees Act and Fair Trading Act -you must  check over your riding product carefully when it first arrives and you must have taken reasonable care of your product and used it for the purpose it was intended.  

We believe our garments and goods should last the distance so it you are disappointed in anyway about how they have performed please talk to us.  Call 0800 443377 or email hello@goRide.co.nz

If you have any further questions regarding our returns system please contact the goRide team on 021 025 15576, 0800 443377 or email hello@goRide.co.nz

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