goRide Returns and Exchanges

Phone: 021 025 15576, 0800 443377.

Email: hello@goride.co.nz

goRide wants your online shopping experience to be easy and successful.  We understand that when you buy online there can be some challenges making sure you get the right size, colour and style you want.

Therefore you may return the items bought online within 30 days of purchase for a refund or exchange.  Items must be in their original condition. Please allow 5 to 7 working days for your refund to be processed.

How to Return or Exchange

Returns and Exchanges for all items that are sized All Riding Clothing – goUnders, 3/4 Pants  Riding Tops, Gloves, Jackets, Pants, as well as Helmets and Protective Padding can be exchanged for another size at no additional charge

If you would prefer a refund then there is a charge for the cost of the return (to cover the courier and processing fee) of $8.00 for clothing & protective padding and $10.00 for helmets.  Therefore your refund will be the original price you paid for the item minus the cost to return the item.  The refund will be made using the original payment method.

Returns Process:

Please contact goRide via email, hello@goRide.co.nz,  include your order number and the word RETURN in the subject line and we will send a prepaid courier label back to you via email with instructions for contacting the courier. Please include the completed returns slip (you receive this slip with your original purchase) with your item.

Refund and exchanges for Bike Saddles (Seats) – goRide it and if it is not supporting you to SMILE then Return it.  This means you have time to use your saddle on your bike to make sure it is the right saddle solution for you.  If you contact us within 30 days you can return a saddle that is not working for you.  You will need to keep all packaging & have made the effort to protect the saddle while it is in your care for this trial period. 

Returns Process

Please contact goRide via email, hello@goRide.co.nz,  include your order number and the word RETURN in the subject line and we will send a prepaid courier label back to you via email with instructions for contacting the courier. Please include the completed returns slip (you receive this slip with your original purchase) with your item.

If exchanging for another saddle there is no additional charge. If you would prefer a refund then there is a charge of $10.00 for the return.  Therefore your refund will be the original price you paid for the item minus the cost to return.  The refund is made using the original payment method.

Refunds and Exchanges for all other items purchased through goRide. You are responsible for the cost to return all other items.  Please make sure the item is in original condition, packaged & protected well.  The return address is

  • goRide Ltd.  56 Stanley Crescent Beachville Nelson 7010.

Any exchanges will be sent back to you free of charge. If you would prefer a refund then there is a charge of $5.00 for the processing of the refund.  Therefore your refund will be the original price you paid for the item minus the processing fee.  The refund will be made using the original payment method.

Faulty Goods

At goRide we do our best to deliver the perfect riding product to you everytime you make a purchase from us. If, on the rare occasion, this does not occur we are very sorry.  Please contact goRide and  to let us know.  If available you can request a replacement or receive a full refund for the product.

In accordance with the Consumer Guarantees Act and Fair Trading Act -you must  check over your riding product carefully when it first arrives and you must have taken reasonable care of your product and used it for the purpose it was intended.  

We believe our garments and goods should last the distance so it you are disappointed in anyway about how they have performed please talk to us.  Call 0800 443377 or email hello@goRide.co.nz

If you have any further questions regarding our returns system please contact the goRide team on 021 025 15576, 0800 443377 or email hello@goRide.co.nz

Women

Padded Bike Underwear

Pants for Biking

Tops for Biking

 Jackets & Over Trousers for Biking

Riding Clothing for Larger Sizes

 Warmth Accessories

Bike Saddles

Bike Helmets

Mountain Bike Helmets

Bike Gloves

Protective Padding

Bike Bells

Hydration

Handlebar Grips

Kids & Youth

Padded Bike Underwear

Bike Helmets

Mountain Bike Helmets

Riding Clothing

Jackets for Biking/Outdoors

Protective Padding

Bike Gloves

Bike Lights

Bike Bells

Handlebar Grips

Bike Saddle

Bike Locks

Hydration

Family 

Ride with a baby/ 1 year old

Ride with a 2-6 year old

Ride with a  4 + year old - on their own bike

Full Range Kids Bike Seats - Attached or Towed

Create a Family Biking Holiday

Ride More Places with Kids

Men

Padded Bike Underwear

Bike Helmets

Mountain Bike Helmets

Bike Saddles

Bike Tops,Jackets & Over Trousers

Bike Gloves

Protective Padding

Handlebar Grips

Bike Bell

Smile when you ride

Successfully Ride an E-Bike

Heavy Riders - Enjoy Biking

Be Comfortable on your Bike Seat

Riding in Cooler Weather

Riding in Wet Conditions

Be Visible on the Bike

Enjoy a Biking Holiday

'Fun Up' the Kids Bike/Biking

goUnders- Padded Bike Underwear

Women, Mens, Youth & Kids

SHOP goUnders.

Smile when you ride

Be Comfortable on your Bike Seat

Beginner to Fitness Bikers

Get Started - Ride with a baby

Heavy Riders - Enjoy Biking

Riding in Cooler Weather

Riding in Wet Conditions

Be Visible on the Bike

'Fun Up' the Kids Bike/Biking

Clothing & Bags

Padded Bike Pants & Underwear

Pants & Shorts for Biking

Bike Tops

Bike Jackets

Over Trousers for Biking

Headbands & Neck Warmers for Biking

Bags, Baskets & Panniers for Biking

Rider Safety & Protection

Bike Helmets

Mountain Bike Helmets

Bike Gloves

Protective Padding

Bike Lights

Bike Bells

First Aid & Personal Care

Hydration

Bike Tow Ropes

Bike Parts & Care

Bike Saddles

Handlebar Grips

Bike Locks

Bike Carriers

Bike & Chain Cleaning

Bike Tools & Tool Kits to Carry

Kids Bike Seats & Bikes

Rear Kids Bike Seats

Mid Kids Bike Seats

Front Kids Bike Seats

Towing Kids who ride their own Bike

Bike Trailers for Kids

Kids Balance Bikes

HIRE Kids Bike Seats

goUnders- Padded Bike Underwear

Women, Mens, Youth & Kids

SHOP goUnders.

Bike Path Riding

Bike path Riding Guide

Beginner to Fitness

Commuting

Multi-Day

With Kids of all ages

Kids Riding Bikepaths

Multi-Day with Kids

Ride more Bikepaths

Mountain Biking

Mountain Biking Guide

Women Beginner to Intermediate

Men Beginner to Intermediate

Multi-Day

With Kids of all ages

Kids Mountain Biking

Multi-Day with Kids

Ride more Mountain Bike Trails

Riding in Traffic

Be Visible in Traffic

With kids of all ages

Kids Riding in Traffic

E - Biking

E-Biking Guide

E-Biking in Traffic

E-Biking on Bikepaths

E-Biking on MTB Trails

A Biking Holiday

Multi-Day Riding

Multi-Day on Bike Paths

Multi-Day on MTB Trails

Multi-Day with Kids on Bike Paths

Multi-Day with Kids on MTB Trails

A Biking Holiday

Family Biking Holiday

Ride more Multi-Day Rides

Family Riding

Family Riding Guide

On Bikepaths with Kids

MTB with Kids

In Traffic with Kids

Full Range Kids Bike Seats - Attached or Towed

Family Biking Holiday

Ride More Places with Kids

Kids Attached or Towed Buying Guides

Rear Kids Bike Seat

Mid Mount Kids Bike Seat

Front Kids Bike Seat 

Towing Kids who ride their own bikes

Kids Bike Trailers

Kids & Youth Buying Guides

Kids Bike Helmets

Kids Riding Clothing

Kids Padded Bike Pants

Kids Padded Protection

Kids Handlebar Grips 

Kids Balance Bike

Comfort on the Bike Buying Guides 

Womens Bike Saddle

Mens Bike Saddle

Padded Bike Pants

Bike Jackets

Carrying Gear 

Handlebar Grip

Hydration

Rider Safety Buying Guides

Bike Helmet

Mountain Bike Helmet

Protective Padding

Be Visible 

Bike Glove

Bike Light 

Mountain Bike Light

First Aid & Personal Care 

Gear & Care for Bikes Buying Guides

Bike Carriers

Bike Cleaning

Bike Locks

Chain Cleaning and Lube

goUnders- Padded Bike Underwear

Women, Mens, Youth & Kids

SHOP goUnders.

Women & Families Learning

Comfort on your Bike Seat

Clothing for Biking

Family Biking

Improve your Riding

Carrying Gear

Care for 'you'

Care for your Bike

Ride More Places

Ride more Bikepaths

Ride more NZ Cycle Trails

Ride more Mountain Bike Trails

Ride more Multi-Day Rides

Ride more Places with Kids

Riding Gear

Bike Helmets

Bike Saddles

Padded Bike Underwear & Pants

Bike Gloves

Bike Jackets

Protective Padding

Bike Locks

Bike Lights

Bike Tools to Carry

Handlebar Grips

Bike and Chain Cleaning

Kids Bike Seats

Kids Bike Trailer

Towing kids who ride their own bike

Rear Kids Bike Seats

Mid Mount Kids Bike Seats

Front Kids Bike Seats

Types of Riding

Bikepath Riding

Family Riding

E-Bike Riding

goUnders- Padded Bike Underwear

Women, Mens, Youth & Kids

SHOP goUnders.